Return Policy

At GOLDEN WINGS, customer satisfaction is our top priority. We strive to provide high-quality Beauty, Health, and Lifestyle products. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:

• The product is damaged or defective upon delivery.
• You received the wrong product.
• The item is unused, unopened, and in its original packaging.
• The return request is made within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty products
• Personal care products that have been unsealed
• Health supplements with broken safety seals
• Products marked as Final Sale or Non-Returnable
• Gift Cards and Promotional Items

Return Process

To request a return:

1. Contact our Customer Support within 7 days of delivery.
2. Provide your Order Number along with clear photos of the product (if damaged or incorrect).
3. Our support team will review your request.
4. Once approved, return instructions will be provided.

Refund Policy

After we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We gladly offer exchanges if:

• You received a damaged product.
• You received an incorrect item.
• The product has a verified manufacturing defect.

Exchanges are subject to product availability.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
• For all other eligible returns, the customer is responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.